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Ordering & Purchase Policies

Ordering & Purchase Policies

(a) You may order Products from us as set out on the Site. If you place an order for Products on our Site, you are making an order to purchase the Product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes).

(b) Some orders may be cancelled at any time before the cut-off time specified on the Site (Cut-off Time). If your order is subject to a Cut-off Time, you may cancel your order at any time before the Cut-off Time specified on the Site and you will be refunded the Price you paid for the Order. You agree that you cannot cancel your order after the Cut-off Time.

(c) If your order includes more than one Product, and those Products are subject to different Cut-off Times, you agree that the Cut-off Time for that order will be calculated according to the earliest Cut-off Time.

(d) If your order includes more than one Product, you agree that you are not entitled to a partial cancellation of the Products in the order, whether the cancellation is made before or after the specified Cut-off Time.

(e) We may, at our absolute discretion, accept or reject an order. If we need to reject your order, we will notify you within a reasonable time after your order is placed. Once we accept an order, a binding agreement is formed for the supply of Products to you in accordance with these Terms.

(f) It is your responsibility to check the order details, including selected Products, delivery details, and pricing, before you submit your order through the Site.

(g) When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation on the Site, which may include an order number, an order ID, the delivery and billing addresses, and a description of what was ordered.

(h) Please be aware that some of the Products sold through the Site may not be suitable for children under 18 years old. Please take extra care when ordering Products for children under 18 years old.

(i) All purchases made through the Site are subject to availability. We do our best to keep Products in stock and to keep the Site up to date with the availability of Products.

(j) We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the Products you ordered (for example for an event beyond our reasonable control) or if Products ordered were subject to an error on our Site (for example in relation to a description, price, or image). We will contact you using the details you provided when you placed your order. You may choose to receive a refund or a store credit. If you choose a refund or store credit, any delivery costs you have paid for the Products will be refunded to you. You agree that the store credit is not transferable or redeemable for cash and must be used within the expiry period.