Return and Refund Policy

(a) We may offer exchanges (subject to stock availability) or refunds of certain Products (as specified on the Site) for change of mind where we determine (at our absolute discretion):

(1) you have provided the proof of purchase and you purchased the Products within 7 days prior to the request for an exchange or refund;

(2) the Products are in their original condition and have not been used, worn, damaged, tampered with, washed, altered, connected, installed or attempted to be connected or installed;

(3) the Products are in their original undamaged packaging with all product tags still intact;

(4) the Products are not sale items, custom-made, special buy Products or gift vouchers; and

(5) a return and exchanges form has been completed.

(b) We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself.

(c) You may have rights under the Australian Consumer Law (see below) in addition to this clause.